We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Our policy lasts 30 days for product defects. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Since every product is custom made, returned items can't be resold on our website. We strongly encourage responsible shopping and ordering.
Due to the nature of personalized products; products are only returnable if defective. Customer error such as color selections, font selections or incorrect template are not grounds for returning a product. Matworks makes every effort to help with the selection process. Free samples, where applicable, are available to the customer and customer may request dimensions for any product to verify it is the correct product before customer places order and purchases items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.