We make every effort and are very proud of the quality of our products but should you have a product which you feel has warranty concerns please call us immediately at 770-663-0040 for assistance.
MARINE CARPET WARRANTY
Matworks Ltd agrees to replace or repair the defective marine carpet with an equivalent or substantially similar grade of flooring, either for the affected area or the entire flooring surface containing the affected area, as determined by Matworks Ltd's sole discretion. This warranty does not apply if: (a) the marine carpet has been subject to abuse, misuse, accident, alteration, neglect or the application of improper cleaning agents or procedures; or (b) the flooring has been exposed to abnormal and extreme conditions, artificial or environmental, including light amplification from a reflective surface (c) tears, burns, pulls, cuts, pilling, or shredding. (d) the flooring has been exposed to harsh chemicals that degrade the material (e) flooring exposed to extreme wind conditions, including trailering a boat with mats exposed. These situations and conditions are NOT covered under the warranty. Additionally, this warranty extends only to the original purchaser and to no other persons or entities. This warranty is limited solely to the replacement of the defective marine carpet with a like or substantially similar grade of flooring and specifically excludes any labor charge to remove the old marine carpet installation charges to install new flooring, or any other miscellaneous labor charges.
Embroidery work warranty: Matworks embroidery thread is made of UV stable polyester and will fade. We have tried a number of different suppliers. This is the best we have found, but we do not guarantee embroidery thread against fading.
Matworks does not have the capability to create mockups/proofs before ordering and mockups/proofs will not be provided after you order. If you wish to pay for a proof/mockup there is a charge of $75 that is not credited to the future purchase. This is also limited to boarding mats, customized towels and golf carts orders. There are no mockups/proofs for cockpit or swim platform snap in carpet. You must contact email@example.com to order your mockup/proof to be done and must be paid for prior to the artwork being done. All customized orders are not refundable or returnable if you decide that you do not like the embroidery completed on your order.
Cockpit & Cabin Mats Warranty:
Eight years warranty on defective carpet & backing, lifetime warranty on carpet binding. Customer must ship mat back at their cost for repair or replacement, as determined by manufacturer. Embroidery thread is made of UV stable polyester and will fade so we do not guarantee embroidery thread against fading.
Boarding & Deck Mats Warranty:
One year warranty on defective carpet & backing, lifetime warranty on carpet binding. Embroidery thread is made of UV stable polyester and will fade so we do not guarantee embroidery thread against fading. Customer must ship mat back at their cost for repair or replacement, as determined by manufacturer.
Duraweave Marine Vinyl Warranty:
Ten year warranty on defective material as determined by manufacturer.
The Standard Duraweave is made by and warrantied by Summit Marine Flooring.
The Specialty and Teak Duraweave material is made by and warrantied by Infinity Luxury Woven Products.
PLEASE NOTE THAT CUSTOMERS HAVE REPORTED THAT DURAWEAVE CAN GET HOT IN DIRECT SUNLIGHT. THIS IS DUE TO THE MATERIALS THAT IT IS MADE OF. IF YOU DO NOT HAVE A BIMINI TOP OR LIVE IN VERY HOT CLIMATES CARPET MIGHT BE A BETTER MATERIAL FOR YOUR BOAT.
Do NOT dry or lay out in the sun duraweave foam (backing) side up. The foam is not designed to be exposed to extended sunlight. If rolled and stored, it needs to be rolled face out.
Production Quality Tolerance Policy
While our production team makes every effort to follow high quality production practices the following instances and situations are not covered for replacement due to the manufacturing process of the materials and also the process of running materials through the cutting machines and binding machines.
All Carpet and Duraweave materials: Natural variations in dye lots and carpet grain are not covered for replacement.
Patterns woven into Duraweave material may not match 100% at butting seams and are not covered for replacement.
Although all of our patterns are cut in the same grain direction; natural properties of tufted material may have differences and are not covered for replacement.
Overall dimensions of cockpit patterns are manufactured to have an acceptable tolerance of .5 inch and are not covered for replacement.
EXCEPT FOR THE EXPRESS WARRANTY STATED HEREIN, MATWORKS LTD HEREBY DISCLAIMS ANY AND ALL WARRANTIES EXPRESS OR IMPLIED, AND SPECIFICALLY AND WITHOUT LIMITATION, DISCLAIMS AND PRECLUDED ANY IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE WARRANTIES AND REMEDIES SET FORTH HEREIN ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY MATWORKS LTD AND THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE FOR BREACH OF WARRANTY AS TO THIS MARINE CARPET. MATWORKS LTD SHALL IN NO EVENT BE LIABLE FOR CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, LOST PROFITS, OR LOSS DUE TO BUSINESS INTERRUPTION ARISING FROM ANY BREACH OF THESE WARRANTIES, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF MATWORKS LTD OR ITS AGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
No individual or entity, whether or not employed by Matworks Ltd, is authorized to modify this warranty or make additional warranties binding upon Matworks Ltd. Thus, additional statements such as those contained in the advertising, presentations of promotional materials, or literature of the manufacturer, distributor or dealer, whether oral or written, do not constitute warranties by Matworks Ltd and should not be relied upon as a warranty of Matworks Ltd. Must show proof of purchase to validate warranty, not following maintenance instructions voids warranty.