We make every effort and are very proud of the quality of our products but should you have a product which you feel has warranty concerns please call us immediately at 770-663-0040 for assistance.
MARINE CARPET WARRANTY
Matworks Ltd warrants that marine carpet will not degrade or fade under normal intended use due to the defects in materials or workmanship for a period of eight (8) years from the date of the original purchase.
Matworks Ltd agrees to replace or repair the defective marine carpet with an equivalent or substantially similar grade of flooring, either for the affected area or the entire flooring surface containing the affected area, as determined by Matworks Ltd's sole discretion. This warranty does not apply if: (a) the marine carpet has been subject to abuse, misuse, accident, alteration, neglect or the application of improper cleaning agents or procedures; or (b) the flooring has been exposed to abnormal and extreme conditions, artificial or environmental, including light amplification from a reflective surface (c) tears, burns, pulls, cuts, pilling, or shredding. (d) the flooring has been exposed to harsh chemicals that degrade the material (e) flooring exposed to extreme wind conditions.These situations and conditions are NOT covered under the warranty. Additionally, this warranty extends only to the original purchaser and to no other persons or entities. This warranty is limited solely to the replacement of the defective marine carpet with a like or substantially similar grade of flooring and specifically excludes any labor charge to remove the old marine carpet installation charges to install new flooring, or any other miscellaneous labor charges.
Embroidery work warranty: Matworks embroidery thread is made of UV stable polyester and will fade. We have tried a number of different suppliers. This is the best we have found, but we do not guarantee embroidery thread against fading.
EXCEPT FOR THE EXPRESS WARRANTY STATED HEREIN, MATWORKS LTD HEREBY DISCLAIMS ANY AND ALL WARRANTIES EXPRESS OR IMPLIED, AND SPECIFICALLY AND WITHOUT LIMITATION, DISCLAIMS AND PRECLUDED ANY IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE WARRANTIES AND REMEDIES SET FORTH HEREIN ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY MATWORKS LTD AND THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE FOR BREACH OF WARRANTY AS TO THIS MARINE CARPET. MATWORKS LTD SHALL IN NO EVENT BE LIABLE FOR CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, LOST PROFITS, OR LOSS DUE TO BUSINESS INTERRUPTION ARISING FROM ANY BREACH OF THESE WARRANTIES, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF MATWORKS LTD OR ITS AGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
No individual or entity, whether or not employed by Matworks Ltd, is authorized to modify this warranty or make additional warranties binding upon Matworks Ltd. Thus, additional statements such as those contained in the advertising, presentations of promotional materials, or literature of the manufacturer, distributor or dealer, whether oral or written, do not constitute warranties by Matworks Ltd and should not be relied upon as a warranty of Matworks Ltd. Must show proof of purchase to validate warranty, not following maintenance instructions voids warranty.
Cockpit & Cabin Mats Warranty:
Eight years warranty on defective carpet & backing, lifetime warranty on carpet binding. Customer must ship mat back at their cost for replacement or re-backing, as determined by manufacturer. Embroidery thread is made of UV stable polyester and will fade so we do not guarantee embroidery thread against fading.
Boarding & Deck Mats Warranty:
One year warranty on defective carpet & backing, lifetime warranty on carpet binding. Embroidery thread is made of UV stable polyester and will fade so we do not guarantee embroidery thread against fading. Customer must ship mat back at their cost for replacement or re-backing, as determined by manufacturer.
Duraweave Marine Vinyl Warranty:
Ten year warranty on defective material as determined by manufacturer.
Products other than marine carpet:
One year warranty on defective products.