phone:
770-663-0040
Email address:
customerservice@matworks.com
Store address:
2020 Grassland Parkway Alpharetta, Georgia 30004
FAQs And Contact Us
Frequently Asked Questions
We have many manufacturers templates; thousands in fact. To look up your boat on our website look in the top navigation bar (for desktop) or click on the menu button slide out navigation (cell phones and Ipads). Under Marine you can go to Snap In Boat Templates or you can. Or you can type in name in search. On each boat manufacturer page the boats are sorted by boat length for quick lookup
Yes!! The reason we put the dimensions on the product pages is so that you can check and make sure our template will work for your boat. We do not change years as confirmed so possibly the year listed might be different from your boat but if the dimensions work our template will work for your new boat carpet or Duraweave order. This is also the reason we do not do refunds or returns as every order is custom made at time of order. There is a tolerance of .5" that shouldn't cause an issue but if your dimensions are more than that call us so we can possibly re-digitize the file to cut for your individual boat. Important: Check your dimensions from binding edge to binding edge.
Absolutely! You have a couple options from sending us a template or your existing boat carpet. Learn more.
There is no difference between the carpets except the color and we have to back the specialty carpet in house and that adds to the cost of the carpet.
Our marine carpet is manufactured from solution-dyed polypropylene fibers. The carpets have a stain-resistant substance, which makes it highly durable and UV resistant. The marine backing in made of duragon rubber- a backing made especially for marine carpet applications.
For Marine Carpet products:
Wash with a hose or pressure washer on low setting. If there is dirt that is not removed with water, use mild carpet soap, diluted with water, as needed. Do not use commercial carpet cleaner machines as this may damage the carpet. Do not use any corrosive or strong chemicals to clean your carpet. This voids your warranty.
For Duraweave products:
Wash with water hose and use mild soap such as Dawn detergent to clean dirt
Standard Duraweave is made by Summit Flooring and is warrantied by them. and Specialty and Teak Style are made by Infinity and are warrantied by them. The warranty for both companies is 10 years against defective products.
Marine carpet is made of synthetic olefin fibers with a duragon rubber backing. The marine carpet is made for marine applications to be able to withstand water and harsh outdoor conditions.
Duraweave is a woven vinyl product comprised of PVC wrapped fibers with a urethane backing. This material has become very popular with boat owners as it is able to handle wet conditions better than marine carpet.
One thing to note is that they are entirely different materials. We suggest getting samples to make sure you are knowledgeable about which material to choose. Please note: Duraweave material does get hotter in the sun than carpet.
PLEASE NOTE THAT CUSTOMERS HAVE REPORTED THAT DURAWEAVE CAN GET HOT IN DIRECT SUNLIGHT. THIS IS DUE TO THE MATERIALS THAT IT IS MADE OF. IF YOU DO NOT HAVE A BIMINI TOP OR LIVE IN VERY HOT CLIMATES CARPET MIGHT BE A BETTER MATERIAL FOR YOUR BOAT.
Do NOT dry or lay out duraweave foam (backing) side up. The foam is not designed to be exposed to extended sunlight. If rolled and stored, it needs to be rolled face out.
We have multiple options, you can learn more here.
Frequently Asked Questions
Warranty and purchases policies
Cockpit & Cabin Mats Warranty:
8 years warranty on defective carpet & backing, lifetime warranty on carpet binding. Customer must ship mat back at their cost for repair or replacement, as determined by manufacturer. Embroidery thread is made of UV stable polyester and will fade so we do not guarantee embroidery thread against fading.
Boarding & Deck Mats Warranty:
1 year warranty on defective carpet & backing, lifetime warranty on carpet binding. Embroidery thread is made of UV stable polyester and will fade so we do not guarantee embroidery thread against fading. Customer must ship mat back at their cost for repair or replacement, as determined by manufacturer.
Information on rope binding for mats can be found here: https://matworks.com/pages/featured-rope-style-binding-mats
Sample requests for the rope binding may be sent to customerservice@matworks.com.
Duraweave Marine Vinyl Warranty:
10 year warranty on defective material as determined by manufacturer:
The Standard Duraweave is made by and warrantied by Summit Marine Flooring.
The Specialty and Teak Duraweave material is made by and warrantied by Infinity Luxury Woven Products.
Production Quality Tolerance Policy:
While our production team makes every effort to follow high quality production practices the following instances and situations are not covered for replacement due to the manufacturing process of the materials and also the process of running materials through the cutting machines and binding machines.
All Carpet and Duraweave materials: Natural variations in dye lots and carpet grain are not covered for replacement.
Patterns woven into Duraweave material may not match 100% at butting seams and are not covered for replacement.
Although all of our patterns are cut in the same grain direction; natural properties of tufted material may have differences and are not covered for replacement.
Overall dimensions of cockpit patterns are manufactured to have an acceptable tolerance of .5 inch and are not covered for replacement.
Yes!! The reason we put the dimensions on the product pages is so that you can check and make sure our template will work for your boat. We do not change years as confirmed so possibly the year listed might be different from your boat but if the dimensions work our template will work for your new boat carpet or Duraweave order. This is also the reason we do not do refunds or returns as every order is custom made at time of order. There is a tolerance of .5" that shouldn't cause an issue but if your dimensions are more than that call us so we can possibly re-digitize the file to cut for your individual boat. Important: Check your dimensions from binding edge to binding edge.
Most products have dimensions on a product picture but if they are not there you may request dimensions to check against your current carpet or boat to make sure what you ordering will fit your boat. Each cockpit kit is custom made at time of order and are not refundable for incorrect ordering.
Please inspect your new boat carpet for any fit issues within 30 days of delivery date and contact us if there are any issues.
Matworks makes every attempt to make sure your boat carpet will fit correctly. Every boat is slightly difference so please allow up to a half inch tolerance on the edges. Also, when installing boat carpet lay the material out before installing snaps and work from left to right so the material will stay even.
We do not give refunds, as everything is custom made to order, but we will work with you on any issue you have if there is one. However, we do provide the dimensions on any of our cockpits and it is your responsibility to request them if you have any questions concerning the template for your boat. Most of the templates do have the dimensions as a product picture but if your boat template does not call us at 770-663-0040 and we will provide them for you.
There is no difference between the carpets except the color and we have to back the specialty carpet in house and that adds to the cost of the carpet.
Our marine carpet is manufactured from solution-dyed polypropylene fibers. The carpets have a stain-resistant substance, which makes it highly durable and UV resistant. The marine backing in made of duragon rubber- a backing made especially for marine carpet applications.
For Marine Carpet products:
Wash with a hose or pressure washer on low setting. If there is dirt that is not removed with water, use mild carpet soap, diluted with water, as needed. Do not use commercial carpet cleaner machines as this may damage the carpet. Do not use any corrosive or strong chemicals to clean your carpet. This voids your warranty.
For Duraweave products:
Wash with water hose and use mild soap such as Dawn detergent to clean dirt
Standard Duraweave is made by Summit Flooring and is warrantied by them. and Specialty and Teak Style are made by Infinity and are warrantied by them. The warranty for both companies is 10 years against defective products.
Marine carpet is made of synthetic olefin fibers with a duragon rubber backing. The marine carpet is made for marine applications to be able to withstand water and harsh outdoor conditions.
Duraweave is a woven vinyl product comprised of PVC wrapped fibers with a urethane backing. This material has become very popular with boat owners as it is able to handle wet conditions better than marine carpet.
One thing to note is that they are entirely different materials. We suggest getting samples to make sure you are knowledgeable about which material to choose. Please note: Duraweave material does get hotter in the sun than carpet.
PLEASE NOTE THAT CUSTOMERS HAVE REPORTED THAT DURAWEAVE CAN GET HOT IN DIRECT SUNLIGHT. THIS IS DUE TO THE MATERIALS THAT IT IS MADE OF. IF YOU DO NOT HAVE A BIMINI TOP OR LIVE IN VERY HOT CLIMATES CARPET MIGHT BE A BETTER MATERIAL FOR YOUR BOAT.
Do NOT dry or lay out duraweave foam (backing) side up. The foam is not designed to be exposed to extended sunlight. If rolled and stored, it needs to be rolled face out.
We have multiple options, you can learn more here.
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The Matworks Ltd
2020 Grassland Parkway
Alpharetta, Georgia 30004
For ordering questions, customer service or general inquiries:
770-663-0040
770-663-0041 (fax)
customerservice@matworks.com